Privacy Policy
This Privacy Policy explains how Stone Garden Muse handles personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to visitors, inquiry submissions, consultation requests, and customers using our website and related service channels.
Contact Information
Data We Collect
We may collect name, contact details, event date, venue information, design preferences, order history, payment status, and communication records. Where needed for delivery or setup, we may also process logistical details related to the event and service location.
How We Collect Data
We receive data when you submit a contact form, call or message us, request a consultation, confirm a booking, or share details during planning. We may also generate internal records from appointments, quotations, deposits, delivery coordination, and service completion.
Cookie Types
Our site may use essential cookies to support navigation and security, functional cookies to remember basic preferences, and analytics cookies to understand site use. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Cookie Controls
You may manage cookies through your browser or device settings and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare quotations, confirm deposits and dates, coordinate design details, manage delivery and setup, process payments, maintain business records, improve site performance, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, communication tools, website hosting providers, delivery or logistics support, and professional advisers who assist with operations. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
Legal Disclosures
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or property. We may also share information where disclosure is necessary to address fraud, security, or similar concerns.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing in limited circumstances where the law allows it.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We will review the request, confirm whether any legal exceptions apply, and respond within a reasonable period under applicable law.
Data Retention
Personal data is retained for the period necessary to manage inquiries, quotations, bookings, delivery coordination, accounting records, and dispute handling. When data is no longer required, we delete it or anonymize it unless a longer period is needed to meet legal, tax, or contractual obligations.
Policy Updates
When we update this policy, we will post the revised version on the site and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.